Privacy Policy

Dear Users,

Welcome to the Internet pages of Energie Baden-Württemberg AG (EnBW). We would like to draw your attention to the Terms and Conditions of Use of this website as well as our Privacy and Data Protection Policy.


Conditions of Use

Exclusion of liability

The information contained on our Internet pages has been carefully researched and checked by EnBW. We are constantly trying to expand and update this information. However, EnBW cannot accept responsibility or liability for this information or guarantee that it is correct, complete or up-to-date. This also applies to the Internet pages to which this website is directly or indirectly linked. Definitive statements can only be made to concrete queries. The stock market data on www.enbw.com are provided by Hoppenstedt Financial Information GmbH. EnBW cannot assume any liability for the accuracy or completeness of this information or that it is up-to-date. This data does not constitute an invitation to buy or trade stocks and shares. EnBW will not accept liability for direct or indirect damages (including lost profits) caused through information provided on this website. EnBW reserves the right to change or amend the information provided without prior notice.


Copyright and trade mark rights

The contents and layout of these Internet pages are copyrighted. The pages and their contents may not be copied without prior permission by EnBW. An exception to this is the press releases in the "press" area and the press and ad hoc information in the "investors" area. It is permitted to place links on the www.enbw.com pages. German law applies to the Conditions of Use as well as to the services provided on these Internet pages except where German law conflicts with international law.


Privacy and Data Protection Policy

Introduction

Thank you for visiting our web page and for your interest in our company and services. Protecting your privacy is important to us. For this reason, your personal data are collected and used only in accordance with the regulations of the Federal Data Protection Act and other relevant data protection guidelines. Our website is hosted in-house. We can therefore guarantee that all incoming data are used only for the purpose specified.


Automatically stored data

The following data are stored automatically when you visit our web pages: your IP address and the IP address of your Internet service provider; the web page you visited prior to visiting our page; your browser type, operating system and platform; the pages you visit on www.enbw.com; the access times and date.


The use of cookies

In some areas, EnBW will use so-called cookies to better tailor its services to your individual requirements when you visit our pages. Cookies are small text files which a webserver can send to your computer in order to identify it. These are used, for example, to control the connection during your visit on our web pages or to store settings. You can set your browser to inform you when cookies are used. In this way, you will always know about the use of cookies. The cookies on our web page are not linked to any personal data. All pages can also be viewed without cookies. You can use your browser settings to determine how and when cookies are used or completely prohibit them. EnBW assumes that you agree to the use of cookies when your browser settings permit this.


Collecting and processing personal data

Personal data such as your name, address, telephone number or e-mail address are only stored if you provide these voluntarily in the context of a registration, survey, competition, agreement, info material request or newsletter, for example, or if you actively contact us by other means such as by e-mail or online form i.e. you alone decide which data you wish to disclose. In the case of a newsletter, your profile consists of the voluntary information you provide. In addition, we store your usage behaviour in anonymised form to improve our services. Evaluations are only conducted in anonymised form (user and clicking behaviour). Your data will only be used for opinion surveys, marketing purposes or for improving our services with your express permission. In this case, we may have to pass on your data to affiliated companies or external service providers for data processing. EnBW requires that affiliated companies or service providers comply with the data protection regulations stipulated by the Federal Data Protection Act. We will never sell your data to third parties or market them in any other way. The permission to use your data for market or opinion research, advertising or improving our services can be revoked at any time.


Use of forms

If you contact us on www.enbw.com by using an online form we will use 128-bit encryption. If you prefer to use your personal e-mail account rather than the EnBW contact forms, which are secured with SSL encryption, you must take your own security precautions to ensure that your message remains confidential. If you cannot do this, please use the forms provided by EnBW. If an online form is not encrypted, this is due to a technical problem. In this case, we cannot guarantee secure data transmission or assume liability. To find out whether a form is encrypted check whether there is a closed "lock" at the bottom right-hand corner of your browser window.


Access to information

On request, we will inform you in writing and in accordance with current legislation which personal data we hold on you. Moreover, you have the right to change incorrect data or to block access to or delete your data.


Links

The EnBW Internet pages can contain links to other providers which are not subject to our data protection guidelines.


Security

EnBW uses the latest technical and organisational security measures in order to protect your data against accidental or intentional manipulation, loss, destruction or unauthorized access. Our security measures are kept up-to-date in accordance with the latest technological developments.


Children

We strongly recommend that parents and legal guardians monitor the online activities of their children. Children should not transmit personal data to us without express permission of their parents or guardians. We do not request personal data from children nor do we collect these intentionally or pass them on to third parities.


Updating the Privacy and Data Protection Policy

This Privacy and Data Protection Policy will be updated when EnBW introduces new products or services or if EnBW changes its Internet technology or if new Internet and security technology is developed. These changes will be published here.


Do you have any more questions?

If you have any other questions relating to how your personal data are processed or if you wish to make an enquiry, please contact the Data Protection Officer at EnBW (see address in right column).