Karlsruhe/Fellbach (Germany). Total Energie Gas GmbH and EnBW Energie Baden-Württemberg AG are forging a partnership for the marketing of energy. Total has been selling gas to municipal utilities as well as industrial and commercial customers across Germany since April 2011. In May 2015 it also started marketing electricity to commercial customers. In order to broaden its services, Total sought a partner able to support it with handling energy business processes. At the same time, it revamped its IT landscape to ensure stable processes in its new electricity segment from the outset.
Said Jozua Knol, managing director of Total Energie Gas: “We have gained an experienced and strong partner to drive our continued growth and to broaden our services in the electricity area. With its professional advice and deep understanding of our requirements, EnBW was the perfect choice for this. Our decision was materially based on EnBW’s strong customer-centric approach and expertise together with its many years of experience in handling energy business processes. With the partnership forged with EnBW, we will be able to establish efficient and inexpensive processes for our customers, additionally improve our service quality and focus on our core business.”
Dr. Susan Hennersdorf, general manager, sales, marketing and operations at EnBW, ephasised: “The partnership which we have established with Total Energie Gas confirms once more our belief in the great potential offered by our flexible range of services in a highly competitive market. Within the space of only eight weeks, our team was able to provide Total with a tailored solution for its market entry.”
Specifically, EnBW is handling the energy business processes relating to metering data management, market communications, customer service as well as billing and receivables management for Total’s electricity segment. There are also plans for additional services to be provided in the gas segment.
As a provider of energy business process services and cloud-based system solutions, EnBW is one of the most experienced market operators. The relatively new business model has its roots in the heavily regulated energy market in Germany. Market participants must respond to regularly changing processes, some of which are defined by law. The highly complex processes concern such aspects as meter readings for electricity, gas, water and heat, customer communications as well as contract and billing matters. The processes and IT systems must be continuously adjusted - frequently on a defined schedule. This results in high costs, e.g. for IT, training and personnel. As these costs are largely independent of the number of customers, a decision to hand over business processes to a specialist partner may make a lot of strategic sense.
About Total Energie Gas GmbH:
Total Energie Gas GmbH is a subsidiary of French company TOTAL S.A., the world’s fifth largest oil and gas producer and the world’s second largest trader in liquefied natural gas (LNG). Total Energie Gas has been selling gas to municipal utilities as well as industrial and commercial customers across Germany since April 2011. It also started selling electricity to commercial customers in April 2015. The marketing of electricity to industrial customers is to be launched in 2016. The company is based in Fellbach near Stuttgart. www.teg.de
About EnBW Operations:
EnBW’s Operations division offers services targeted at executing energy business processes and system solutions for utilities ranging from metering to invoicing. The service modules can be assembled flexibly in the light of differing market roles and segments as well as the size of the company. In 2014, EnBW Operations gained orders worth over EUR 150 million. EnBW is one of the three leading companies in Germany in this segment. www.enbw.com/operations