Our 2020 goals
We support our 2020 strategy with a holistic goal and performance management system. We use this system to strengthen the understanding within the Group for the interdependencies between our company results and to offer our stakeholders a transparent and comprehensive overview of the performance of our company. Since 2013, corporate management has been continually expanded through the addition of non-financial and strategic goals to now also encompass the strategy, customers and society, employees and environment dimensions. These indicators are used to measure the degree to which our goals are achieved and to guide the management of our company.

Customers and society

Goal
Key performance indicator
2019
Target in 2020
Further information
Goal
Reputation
Key performance indicator
Reputation Index
2019
53
Target in 2020
55
Further information
In parallel with the restructuring of the business model, EnBW aims to continuously improve its reputation.
Goal
Customer proximity
Key performance indicator
EnBW/Yello Customer Satisfaction Index
2019
116/1527
Target in 2020
>136/>159
Further information
EnBW and Yello customers are satisfied customers with a high level of customer loyalty. EnBW and Yello are organisations strongly oriented towards customers and meet the needs and wishes of their customers through tailored solutions and products.
Goal
Supply reliability
Key performance indicator
SAIDI (electricity) in min./year
2019
15
Target in 2020
<25
Further information
Maintaining supply quality for its customers is a central importance to EnBW in the further development of the grids of its grid subsidiaries. The high degree of supply reliability in the grid area operated by EnBW is based on comprehensive investment in grids and plants and our abundant system expertise.
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